Sign up for our new Service program
HearthCare™
Summer Service
HearthCare™ is an annual preventative maintenance program which provides Hearthside customers with the utmost in service and care for their hearth appliance. Once per year, a factory trained Hearthside technician will come to the customer’s home and professionally refresh, clean and thoroughly test the customer’s appliance.
If there are any parts needed, they will be replaced without any additional labor. In addition to these necessary annual services the customers will enjoy discounts off any additional services or parts needed during the year.
Request Service or Parts
Please complete this form. A service representative from the appropriate location will reply within 2 business days. NOTE: We only service brands that we carry and have access to parts.
Hear what satisfied customers
have to say about their experience!
Julie D
We purchased a pellet stove a year ago and couldn’t be happier. Very pleasant and professional service all around, including annual maintenance. Highly recommend this business to anyone looking to buy a pellet stove.
Debra W
The technician that serviced my gas fireplace was excellent. He explained everything he did and why he was doing it. My hardwood floors were protected with heavy blankets. I did appreciate that as other technicians have not been as careful. Would highly recommend this company. My fireplace looks new again.
Dan T
Our service specialist (Dan) arrived on time, was professional, knowledgeable, and personable. He quickly evaluated the issue, explained next steps, resolved the issue, and cleaned up after. I was very impressed with the ease of this service call from placing my request to resolving my request. Thank you Heartside!
Tiffany C
Bill from Hearthside Fireplace did an outstanding job servicing my pellet stove for its annual cleaning. I really appreciated how thorough and professional he was—not just with the cleaning, but also with taking the time to teach me all about the stove itself. He explained everything clearly, answered all my questions, and made sure I understood how to use and maintain it properly.
Flexibility In Scheduling
50% Reduced Cost
10% Discount On Any Parts Needed
Priority Scheduling in the Winter
Full Cleaning & Safety Check
QUICK, RELIABLE MAINTENANCE TO KEEP YOUR GAS OR PELLET STOVE RUNNING SMOOTHLY
HearthCare™ Gas/Pellet
No matter what’s gone wrong with your gas or pellet stove, our technicians have seen it and fixed it.
10% Discount on all parts
First Service Call is included with sign up fee
Any return visits are $99
Priority Schedule Slots on Fridays and Saturdays during busy season
PREVENTATIVE MAINTENANCE PROGRAM
Exploring Service Options
Gas Service Includes:
Clean glass, logs and rear panels
Remove logs and inspect burner
Refresh burning embers
Vacuum out bottom of fireplaces
Check gas pressure
Inspect external termination
Replace any gasket if necessary
Replace any remote batteries
Pellet Service Includes:
Clean glass, scrape burn pot and vacuum burn chamber and ash pan
Brush out venting and air passages in stove
Inspect venting system seals and connections
Inspect combustion blower, scrape off any carbon buildup
Inspect distribution blower, ensure smooth operation
Inspect auger motor and gear box
Inspect vacuum switch and hoses
Inspect electrical wiring and check all connections
Vacuum out “fines” chamber (Harman)
Connect DDM or review TouchPanel for diagnostic information, record hours and readings
HearthCare™ customers that sign up from March 1st until August 31st will be able to take advantage of our off-season pricing for the full year.
HearthCare™ also includes a 10% discount on all parts, and will only be charged a “return” visit labor charge for any labor during the remainder of the contract. In addition HearthCare customers will receive access to premium service slots throughout the year.
*To enjoy these benefits HearthCare customers must sign up for a 1 year subscription. Aform of payment on file is required. Customers can cancel at any time, however, the servicecontract is terminated as of the date Hearthside is notified of the subscription cancelation.
Our staff of knowledgeable service professionals strive to provide quality service on every job. Give us a call today!
Mon – Fri: 7 am – 7 pm
(844) 642-4357